How to work with your property manager
If you rent the property you call home, then chances are you’ll be dealing with your property manager on a regular basis.
After all, this is the person who selects you for the property, hands you the keys, conducts routine inspections and is also the one you liaise with when it comes to repairs and maintenance.
So what should you expect from your property manager and how can you work with them to create a mutually respectful professional relationship and stress-free rental experience?
What you should expect
The property manager’s role is to protect the property, and the rights of both the owner and renter.
Their job is to know the relevant state or territory law inside and out, and ensure this law is adhered to by all parties, while also looking after the residence, in terms of repairs and maintenance.
And to do this job well, they will proactively communicate with both the property owner and the renter, making sure all parties are clear on what’s expected of them.
As a renter, you should expect your property manager to communicate with you clearly.
They should adhere to the law, providing you with:
- An easy way to pay your rent
- A record of your rental payments
- A safe and secure residence which meets minimum housing standards
- Proper written notice about entries to the property
- Timely responses to any requested repairs and maintenance
The property manager should also protect your privacy and your right to quiet enjoyment of the property.
In return, your obligations include paying your rent on time, looking after the residence and notifying the property manager of any required maintenance and repairs.
Meanwhile, any rental term goes a lot more smoothly when the property manager and the renter work together, and you can help with this in a number of ways.
How you can help
A great working relationship with a property manager is built on open communication and reasonable expectations.
For example, if something needs repairing or attention, you should let your property manager know in a timely manner and be realistic about the timeframe required to have those repairs completed.
If something goes wrong (for example, the property is damaged, or you find yourself struggling to pay the rent) be open with the property manager and let them know exactly what’s going on.
In reality, forging this solid working relationship is all about mutual respect, and give and take, in the knowledge all parties have rights and responsibilities in the rental process.
The importance of a great working relationship Â
A great working relationship with your property manager goes a long way to creating a stress-free rental experience.
It’s also something that will stand you in good stead in the future should you need a rental reference.
Meanwhile, your relationship with your property manager might be a professional association that lasts years, potentially remaining the same for the duration of time you rent the property.
How we can help
Our experienced property managers pride themselves on establishing great relationships with both rental occupiers and owners.
We manage every property as if it were our own and you can learn more about our property management services here.
Alternatively, if you are looking to rent a property, you can view the properties we currently have available here.
